FAQ
Got questions? Don't worry, we have answers.
SHIPPING + DELIVERY
Is it safe to shop through your website?
Yes. Our website uses secure payment systems and encryption protocols to ensure your personal and financial data is fully protected.
What payment methods do you accept?
We accept several secure payment methods, including VISA, Mastercard, MBWay, Multibanco and Paypal.
How much does shipping cost?
Shipping costs and delivery times vary by destination and are calculated at checkout. All applicable taxes and duties are included in the shipping fee.
How long does it take to process and deliver my order?
Orders are processed within a 1 to 2 business days. Delivery times depend on the destination and will be indicated at the time of purchase. For more details, check our Shipping + Delivery policy.
Can I track my order?
Once your order has been shipped, you will receive an email with a tracking number so you can follow your order in real time.
Do you ship internationally?
We currently send to all European countries, and United Kingdom. We're working on sending to more countries in the near future. For more details, check our Shipping + Delivery policy.
EXCHANGES + RETURNS
Are any purchases final sale?
If any item is final sale, it will be carefully and visibly marked as such on the respective product page and checkout.
How do I exchange my order?
Need a different style or color? Start by returning the item you have, and once the return is accepted, we'll arrange your desired product to be sent to you. If there's any price differences, we'll contact you to arrange the adjustments.
Can I return or exchange an item if I’m not satisfied?
Yes. We accept returns or exchanges within 14 days after receiving your order, and if the item is in perfect condition and in its original packaging. For more details, check our Exchanges + Returns policy.
BRAND + PRODUCT
Where are your products manufactured?
All of our products are (proudly!) made in Portugal. Get to know a bit more about Cobble Studios here.
Are the materials you use reliable and high quality?
Yes. We use Mazzucchelli acetate, globally recognized for its durability and comfort, along with ZEISS lenses, known for optical excellence, clarity, and eye protection.
Do you offer prescription lenses?
We don’t offer prescription lenses at the moment, but you can easily have the lenses replaced at our retail partner (Oculista Valbom) or any other optician.
Our frames are flexible and designed so the lenses can be removed and changed without difficulty.
Do you provide a size guide?
You’ll find the exact measurements for each model on their product pages, making it easier to choose the frame that fits your face comfortably and suits you best.
Do your products come with a warranty?
Yes. All our products include a warranty against manufacturing defects, in accordance with applicable legislation.
Where can I purchase your products?
Our glasses are available through the brand’s official website and at all Oculista Valbom physical stores (Cascais, Marina de Cascais, and Estoril). Check our stores locations here.
What sets your brand apart from more established ones?
We stand out through our artisanal production process, careful material selection, and a more personal, thoughtful approach. We’re a young brand with high quality standards, focused on creating timeless, well-crafted eyewear rather than mass production.